At KetoDietEbooks.com, our goal is to provide you with high-quality digital resources that cater to your dietary and lifestyle needs. We understand that every customer’s experience is unique, and your satisfaction is our top priority. This document outlines our refund policy, ensuring a transparent and fair process for all our customers.
30-Day Money-Back Guarantee
- Time Frame: We offer a 30-day money-back guarantee for all eBook purchases made on our website. If, for any reason, you are not completely satisfied with your purchase, you are eligible to request a refund within 30 days from the date of purchase.
Refund Eligibility
- Explanation Required: To be eligible for a refund, we require a detailed explanation of why the eBook did not meet your expectations. This helps us understand your perspective and continually improve our products.
- Condition for Consideration: Refund requests submitted without a valid reason or sufficient explanation will not be eligible for consideration.
Process for Requesting a Refund
- How to Request: To initiate a refund request, please email us at ebooks@ketodietebooks.com. Include your order number and a detailed description of your dissatisfaction with the purchase.
- Review Process: Upon receiving your request, our team will review the details provided to assess the eligibility for a refund.
- Refund Execution: For approved refund requests, the reimbursement will be processed back to the original method of payment used at the time of purchase.
Exceptions to Refund Policy
- Policy Abuse: We reserve the right to refuse refund requests that we suspect to be fraudulent or abusive of our refund policy. This includes, but is not limited to, repeated refund requests from the same customer or requests that appear to be based on insubstantial reasons.
Additional Information
- Processing Time: Please note that once a refund is processed, it may take a few days for the amount to reflect in your account, depending on your bank or credit card issuer.
- Contact for Queries: Should you have any questions regarding our refund policy or the status of your refund request, please contact us at ebooks@ketodietebooks.com.
Conclusion
Our refund policy at KetoDietEbooks.com is designed to provide a fair and equitable resolution process. We value your choice to purchase our eBooks and are committed to ensuring that your experience with our digital products is satisfying and beneficial.